Furie Finch

Convert website traffic, cut contact-center load and free your front desk.

Turn visits into outcomes and reduce AHT with real-time reply suggestions, on-page journey context, and instant bot-to-human handoff. Now with Live Website Prospecting: heat ratings, activity timelines, and packaged context for agents—so every engagement starts two steps ahead.

Push links through triggers
Guest: Hi—do you allow large dogs?
    Policies & Procedures
Guest: I left a scarf in room 302 at your hotel.
    Lost & Found Form
Agent Assist in real time
Conversation
Guest: Can you price match this offer?
AI: Sure, in order to verify, I recommend you speak withe one of my colleagues. Would you like to speak with a live agent?
System: Handoff to Agent Brenda
Agent selects an AI Suggestion
  • 1. Hi! I'm Brenda! I verified the details...
  • 2. Happy to help! Our price-match policy allows for...
  • 3. Hi! I'd be glad to match the price...
Nudges at the right moment
Detected Intent
Do you have a discount this weekend at the Beachside Miami Hotel?
Trigger fired: “sale”
Playbook Actions
  • 🔗 Push link: /pricing
  • 🗓️ Ask dates & party size
  • 💬 Offer “Price Match” policy
  • 👤 If returning, remind of prior options
Potential outcomes
0%
Conversion Lift
0%
AHT Reduction
0%
Deflection Rate
0%
Conversion Lift
0%
AHT Reduction
0%
Deflection Rate
Live Pospects Heat Ratings
Visitor Heat
92
  • Pricing
  • Bookings
  • Miami Beach hotels
pages: 6 • time: 7m • 11 past visits
Last actions
  1. Viewed /Miami Beach OceanFront Hotel
  2. Scrolled 90% (30s)
  3. Clicked /book-now
One-click actions
  • 💬 “Need help choosing a plan?”
  • 📦 Send ‘Price Match’ playbook
  • 🧭 Push link: /book-now?dates=this-weekend
  • 👤 Assign to Agent Brenda
Everything you need to convert & deflect
Web & Messaging
  • 🤖 24/7 AI Website Assistant
  • 👀 Sees what your guest is seeing
  • ✨ Guides guests to action
  • 📅 Historical Events tracked for prospecting
  • 💬 Bot → Human Handoff
  • 📱 Omnichannel (FB / WhatsApp® / SMS)
  • 🌐 Multilingual experiences
  • ⚡ Copy-paste install
  • 🎨 Customizable logos, colors
  • 🔔 Sound alerts, voice-to-text
  • 🗣️ HumanTouch™ text-to-speech
Everything you need to convert & deflect
Ops & Intelligence
  • 🛠️ Full backend suite for admins and agents
  • 🔥 Live Website Prospecting
  • 🎯 Intent Triggers & Playbooks
  • 🧭 Keyword Redirects
  • 📚 Knowledge & FAQ Portal
  • 📊 Deflection & AHT Dashboard
  • 🗂️ Unlimited searchable logs
  • 📜 Guest histories, website action logs
  • 🔍 Historical Ranked Prospects
Instant Answers

Why CX leaders choose Furie™

VP of Marketing headshot

"With Furie AI, we increase conversion with proactive web engagements, live active prospecting, and personalized CTAs. We can attribute outcomes to campaigns with end-to-end data."

-Dan, SVP Marketing

Chief Digital Officer headshot

"Finally we can unify web + messaging experiences, reduce bounce, and scale digital sales/CS flows without adding headcount."

Mike, Chief Digital Officer

Customer Experience leader headshot

"Furie AI enables us to deflect repetitive contacts, lower AHT through reply guidance, and improve CSAT with faster, consistent responses."

Melissa, VP Customer Experience

Head of Contact Center headshot

"We can route smarter with bot triage, sentiment flags, and packaged session context. Quickly escallating issues are flagged automatically, live! Agents are provided with immediate responses and coached automatically which dramatically shortens handle time. Thanks, Furie!"

-Heather, SVP Customer Care

CIO headshot

"Furie AI was installed in a day. I am confident knowing it features SSL encryption and secure data handling, and role-based access. It was a zero-risk pilot and gave us a rapid time-to-value. I'm thrilled."

-Jason, Chief Information Officer

Director of L&D headshot

"With Furie AI, we've got real-time coaching suggestions, tone/compliance checks, and searchable transcripts to accelerate onboarding and drive consistency. Our QA scores are shooting up."

-Joseph, Director of Quality Assurance

24/7

24 ⁄ 7 coverage, zero queue

Answer instantly on web and messaging—capture leads, resolve FAQs, and hand off seamlessly when needed.

More conversion, less friction

Proactive prompts drive form fills, bookings, and sales—backed by journey-aware recommendations.

Bookings
Code

Deploy in minutes

A single tag for WordPress, Wix, Squarespace, Joomla—or any site. Enterprise rollouts welcome.

Ready for regulated answers

Define what’s safe to say and when to escalate. Keep messaging compliant and consistent.

Compliance
Staff Time

Deflect & shorten

Deflect repetitive contacts and reduce AHT with reply suggestions and packaged context.

Insights you can act on

See top intents, deflection rate, CSAT signals, and path to conversion—all in one place.

Insights
Free Listing

Easy Integrations

Integrates easily with thousands of applications such as Salesforce, Hubspot, Mailchimp, Pipedrive, Zoho CRM, and so much more! Have an application you use and want to now if we connect to it? Just ask. The likely answer is "Yes!"

Meets Your Customers Where They Like to Chirp

Furie™ talks with your customers where they're at on
Facebook Messenger
WhatsApp
SMS
Google
and beyond!

Whatsapp

Live Website Prospecting

Identify high-intent visitors in real time. See heat ratings, activity timelines, and get packaged information (pages viewed, time on page, declared intent) so agents can jump in with context and close faster.

Instant Heat Ratings

Auto-score visitor intent based on behavior and content engagement.

Activity Timeline

Understand the journey in seconds: last pages, recency, referrer, device.

Packaged for Agents

One-click summaries populate suggested replies and next-best actions.

Capabilities that reduce volume and AHT

AI Web Assistant

Greets visitors, answers instantly, triages by intent, and nudges to next best action.

AHT Reduction

Reply suggestions, reply coaching, and packaged context help agents resolve faster.

Knowledge & FAQs

Centralize approved answers; keep messaging consistent across web and chat.

Deflection & Insights

Track deflection, AHT, top intents, and conversion by page or campaign.

Unlimited History

Full transcripts for QA, training, and journey analytics.

Intent Triggers

Fire actions when visitors type “agent,” “pricing,” “book,” “status,” and more.

Meet customers where they are

Web, social, and messaging—unified.

Google Business Profile

Answer via Search and Maps, or route to your preferred channels.

Facebook®

Automated answers and live handoff in Messenger.

WhatsApp® & SMS

Serve your customers where they already chat.

*Messaging channels available in Omnichannel Pro.

Furie™ Agent Assist™

Real-time coaching, journey context, and one-tap bot→human handoff—so agents resolve more, faster.

Instant Handoff

No lost history. Agents see the full bot conversation and website journey.

Sentiment Sensing

Escalate proactively when frustration or urgency is detected.

AI Reply Suggestions

Context-aware drafts that match brand voice and policy.

Live AI Coaching

Real-time prompts: shorten, soften, clarify, or add a link—before the message is sent.

QA & Compliance

Unlimited, searchable logs for coaching, audits, and continuous improvement.

Add to a plan starting @ $15 mo / agent

Compelling Use Cases

Simple Pricing. Serious Savings.

Pricing Table

Furie™ Feather

Engage

  • • AI-Powered Chatbot greeting + concierge + referrals + expert
  • • 24/7 Instant Answers
  • • Data Portal (Features, Hours, FAQs)
  • ✗ Dashboard with Charts, Map, and Insights
  • ✗ Unlimited History Chat Logs
  • ✗ Unlimited Keyword Action Triggers
  • ✗ Facebook® Messenger Integration
  • ✗ Whatsapp® Integration
  • ✗ SMS Integration

Includes 1 Service or Location

Click to see pricing.

$39/month

14-day Free Trial

Start Trial

 

or

$29/month

Save $120 on an Annual Subscription! ($348 annually)

14-day Free Trial

Start Trial

Each additional service or location only $29 monthly.

Furie™ Flutter

Engage+ Insights

  • • AI-Powered Chatbot greeting + concierge + referrals + expert
  • • 24/7 Instant Answers
  • • Data Portal (Features, Hours, FAQs)
  • • Dashboard with Charts, Map, and Insights
  • • Unlimited History Chat Logs
  • ✗ Unlimited Keyword Action Triggers
  • ✗ Facebook® Messenger Integration
  • ✗ Whatsapp® Integration
  • ✗ SMS Integration

Includes 1 Service or Location

Click to see pricing.

$49/month

14-Day Free Trial

Start Trial

 

or

$39/month

Save $120 on an Annual Subscription! ($468 annually)

14-day Free Trial

Start Trial

Each additional service or location only $29 monthly.

Furie™ Fly

Omnichannel Pro

  • • AI-Powered Chatbot greeting + concierge + referrals + expert
  • • 24/7 Instant Answers
  • • Data Portal (Features, Hours, FAQs)
  • • Dashboard with Charts, Map, and Insights
  • • Unlimited History Chat Logs
  • • Unlimited Keyword Action Triggers
  • • Facebook® Messenger Integration
  • • Whatsapp® Integration
  • • SMS Integration

Includes 1 Service or Location

Click to see pricing.

$59/monthly

14-Day Free Trial

Start Trial

 

or

$49/month

Save $120 on an Annual Subscription! ($588 annually)

14-day Free Trial

Start Trial

Each additional service or location only $29 monthly.

Enterprise

Customized for Big Wingspans

  • • Nationwide Presence
  • • Easy Integrations (Salesforce, Hubspot, Outlook, Shopify, and so many more!)
  • • Custom features
  • • Dedicated support
  • • Bulk discounts

Tailored for scale and reach

Click to see pricing.

Let’s Chirp!

Contact us for a custom quote and dedicated Partner Success support.

 

 

Talk to us.

All plans come with a 14-Day Free Trial (Enterprise not included).

Plans for Every Wingspan

From the shop on the corner to nationwide presence
Capabilities
(click for details)

Feather
Engage

Flutter
(Engage+ Insights)

Fly
(Omnichannel Pro)

Enterprise
Broad Wingspans
Subscription Price $39 mo$49 mo$59 moCustom
14-Day Free Trial N/A
AI Website Assistant
Mobile & Desktop
24/7 Instant Answers
Knowledge/FAQ Portal
Multilingual
Copy-Paste Install
Website Concierge
Deflection & AHT Dashboard
Unlimited Chat Logs
Live Website Prospecting (Heat, Timeline, Packages)
Keyword/Intent Triggers
Situational Playbooks
HumanTouch™ Voice
Colors/Logo Customization
Facebook®
WhatsApp®
SMS
Google® Maps etc. Integration
Sessions Included 80100120120+
Businesses or Location Licenses* 111Unlimited
Agent & Live Browsing Dashboard $19 / mo / your staff member license
Live Chat (Your Agents) $0.10 / message sent / your agents
Live Chat (Our Agents) $1.48 / session handled / our agents*
Bot → Human Handoff
Live Agent Dashboard
Real-Time Messaging
AI Reply Suggestions
Live AI Coaching (Tone, Compliance, Shorten)
Draft Review
Session Tools & Management
Alerts & Sounds

All plans include a 14-day free trial (Enterprise not included).
*$29 ea / mo for additional service/location license. Excess over stated number of chat sessions included are billed at $0.48 per session. For higher volumes, ask about Enterprise.
*Google® Maps integrations via link to Chat Window.

Furie Finch

Ready to boost conversion and reduce contact volume?

Try the chat on the lower right or schedule a walkthrough to see Furie™ in action.

Start your free 14-day trial

Talk to our team

Get a free audit with Furie.AI

We’ll review your web engagement analytics and contact-center flows and send back concrete opportunities to reduce volume & AHT, increase conversion, and level-up agent coaching. We'll provide a concrete prediction of how much you could save with Furie.AI.

What you’ll get: summary of findings, projected savings bands, and next steps.
Turnaround: typically within two business days for the initial readout.
No obligation: the audit is free.

Talk to us!

Tell us a bit about your site and goals.

We reply within one business day.

Book a live Furie™ walkthrough

Pick a time that works for you. We’ll tailor the demo to your site, goals, and support stack.

  • What we’ll cover: Live Web Engagement, Agent Assist, Deflection & AHT Insights, Directives and Triggers, Live Prospects, Prospect Follow-up, and More!
  • Who should join: Small Biz Owners, CX / Contact Center leads, Marketing/Digital, Ops.
  • Duration: 20–30 minutes + Q&A.

Your timezone is detected automatically. No downloads needed.

Frequently Asked Questions

Furie™ is an AI-powered platform designed to enhance your website's engagement and support capabilities. It acts as a 24/7 digital assistant that converts visitors into customers, answers questions instantly, and provides your human agents with powerful tools like real-time reply suggestions and live visitor prospecting to reduce their workload and improve efficiency.

It's incredibly simple! Installation requires adding just one line of code (a script tag) to your website's HTML. It works with virtually any platform, including WordPress, Shopify, Wix, Squarespace, and custom-built sites. You can be up and running in minutes, with no complex development required.

Upon installation, Furie™ uses your website to collect information about your business. You can further equip Furie™ by providing it with your business information through our easy-to-use Knowledge & FAQ Portal. You can add data, question-and-answers, and define key business details like hours, policies, and services. Depending upon the tier you purchase, Furie™ also has situational awareness cues that you can set (unlimited) and keyword triggers. The AI uses this "source of truth" to provide accurate, consistent answers and will escalate to a human agent for anything it doesn't know.

Yes. Our Fly and Enterprise plans offer full customization options. You can change the colors and upload your logo to ensure the Furie™ assistant seamlessly integrates with your website's design and brand identity.

This powerful feature gives your sales and support teams real-time visibility into who is on your website. It provides a "heat rating" to identify high-intent visitors, shows their activity timeline (pages viewed, time on site), and packages this context so your agents can proactively engage with the most promising leads with full understanding of their journey so far.

The handoff is seamless. When a visitor needs to speak with a person, Furie™ can trigger an alert in your Agent Dashboard. The agent can see the full conversation history between the bot and the visitor, along with their website journey context, so they can jump in without asking repetitive questions. This is available on web chat, Facebook Messenger, WhatsApp, and SMS.

Yes. Furie™ is built to connect with the tools you already use. We offer easy integrations with thousands of popular applications, including Salesforce, HubSpot, Mailchimp, Zoho CRM, and many more, allowing you to sync lead data and streamline your workflows automatically.

Absolutely. We prioritize security at every level. All communications are protected with SSL encryption, and our platform is built with secure data handling and role-based access controls to ensure your information and your customers' privacy are always protected.

We understand that your traffic can fluctuate. If you exceed the number of chat sessions included in your plan, any additional sessions are billed at a simple, transparent per-session rate of $0.48. For businesses with consistently high volume, our Enterprise plan offers custom pricing and unlimited sessions.

We offer comprehensive support to all our clients. This includes email support as well as dedicated support for our Enterprise partners. Our goal is to ensure you get the most value out of Furie™, and we're here to help you every step of the way.